Refund policy

Returns & Refunds Policy

We want you to feel confident when purchasing from YIEON. If your purchase is not right for you, you may request a return or exchange under the conditions below.

Return and Exchange Eligibility

You may request a return or exchange within 30 days of delivery.

To be eligible, the item must be unused, unworn, in its original packaging, and returned with all original tags and certificates.

Custom-made, personalized, final-sale items, and gift cards cannot be returned or exchanged.

How to Start a Return

Email us at ask@yieon.art with your order number and reason for return.

If your request is approved, we will provide return authorization and complete return instructions, including where to send the item.

Please do not return an item before receiving authorization. Items sent back without prior approval may not be accepted.

Return Shipping

Original shipping fees are non-refundable.

Return shipping costs are the customer’s responsibility unless the item received is defective, damaged, or incorrect.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after inspection. Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, contact us at ask@yieon.art.

Exchanges

Eligible items may be exchanged subject to product availability. If the requested replacement is unavailable, we may offer store credit or a refund to the original payment method.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is defective, damaged, or incorrect, contact us at ask@yieon.art within 48 hours of delivery and include clear photographs of the item and packaging. We will review the issue and arrange an appropriate replacement or refund.

Gift Returns

Eligible gifts may be returned for store credit or exchanged for another item, subject to the same return conditions.

European Union Customers

Customers in the European Union have a statutory 14-day right to cancel or return an eligible order. This statutory right does not limit the 30-day return period offered under this policy.

For questions about returns, exchanges, or refunds, contact us at ask@yieon.art.