Shipping & Returns Policy

Find the essential information about shipping, returns, exchanges, and refunds below.

Shipping

We offer Standard and Express shipping worldwide.

In-stock items are typically dispatched within 2–3 business days. Pre-order items are typically dispatched within 10–14 business days.

Standard delivery generally takes 5–7 business days within the United States and 7–10 business days for other international destinations. Express delivery generally takes 3–5 business days.

Standard shipping is free on orders over $100.

For complete shipping rates, delivery estimates, and dispatch information, please review our Shipping Policy.

Returns, Exchanges, and Refunds

You may request a return or exchange within 30 days of delivery.

Eligible items must be unused, unworn, in their original packaging, and returned with all original tags and certificates. Custom-made, personalized, final-sale items, and gift cards cannot be returned or exchanged.

To start a return, email ask@yieon.art with your order number and reason for return. If your request is approved, we will provide return authorization and complete return instructions.

Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item received is defective, damaged, or incorrect.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

If an item arrives defective, damaged, or incorrect, contact us within 48 hours of delivery and include clear photographs.

For complete eligibility, exchange, gift-return, refund, and European Union cancellation information, please review our Returns & Refunds Policy.

For additional assistance, contact us at ask@yieon.art.